Refund policy

Return & Refund Policy

30-Day Satisfaction Guarantee (Unopened Products Only)

We offer a 30-day satisfaction guarantee on unopened products.

If you are not satisfied with your purchase, unopened and unused products may be returned within 30 days of delivery for a refund of the product purchase price.

Conditions for Returns
• Products must be unopened, unused, and in their original condition
• Returned items will be inspected upon receipt
• Refunds will only be issued after inspection confirms the product is unopened and resalable
• Customers are responsible for all return shipping costs
• Original shipping fees are non-refundable

Non-Returnable Items
Opened, used, tampered-with, or damaged products are not eligible for return or refund.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. Approved claims may be eligible for a replacement or refund at our discretion.

Refund Processing
Approved refunds will be issued to the original payment method after inspection. Processing times may vary depending on your financial institution.

Contact
For return or refund inquiries, contact:
support@gettrublu.com